SampleSupport basicsUpdated Aug 25, 20264 min read
Write a support request that gets moving
Clear support requests reduce back-and-forth and help the right person start with the right context.
01
Use this structure
- What were you trying to do?
- What did you expect to happen?
- What happened instead, including the exact error text?
- When did it start, and can you reproduce it?
02
Attach the right evidence
A screenshot, timestamp, browser or app version, and a redacted request identifier are usually more helpful than a long unstructured log. Remove passwords, tokens, and personal information first.
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