SampleAccount & accessUpdated Aug 24, 20263 min read
Reset a Client Portal password
Password recovery is designed to be self-service. This sample article shows the information a support request should include if the recovery path fails.
01
Start the reset
- Open the Client Portal sign-in page and select the password recovery option.
- Enter the email address used for your portal account.
- Check spam, promotions, and organization quarantine folders for the message.
02
Common causes
A different email address may be tied to the invitation, or the message may be delayed by an organization mail filter. Requesting several resets at once can also make older links invalid.
03
Support handoff
If the reset link is expired or the account cannot be found, contact support with the account email and the time of your latest attempt. Support will never ask you to send your password.
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